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Complain about an approved driving instructor (ADI) if you鈥檙e not happy with their service or behaviour.

Service from your driving instructor

Contact the Driver and Vehicle Standards Agency (DVSA) if your instructor:

• provides lessons that are shorter than agreed
• keeps cancelling or arriving late for lessons
• does not provide lessons that you鈥檝e already paid for

DVSA can ask the instructor about the matter on your behalf, but they cannot help you get any money back.

Your driving instructor鈥檚 behaviour

Contact DVSA if your driving instructor is behaving inappropriately, for example:

• using their mobile phone while you鈥檙e driving
• shouting or swearing at you
• using inappropriate language, either in person or in messages they鈥檝e sent to you
• using unnecessary physical contact

Information you need

It will help DVSA鈥檚 investigation if you can give them any of the following:

• your full name and email address
• the full name of the driving instructor and driving school
• the driving instructor鈥檚 ADI number
• the driving instructor鈥檚 telephone number or email address
• the driving instructor鈥檚 vehicle registration
• any evidence, such as receipts or screenshots of messages from the driving instructor