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The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

• Updated: 7 February 2025

• How to bring a complaint to the Independent Case Examiner

  The Independent Case Examiner’s (ICE) Office provides a complaint…

The home of Independent Case Examiner on ÒÁÈËÖ±²¥. The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

• Updated: 28 March 2019

If you are unhappy with our service or you think we've got something wrong, please let us know.

• Updated: 7 September 2020

The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.

• Updated: 28 March 2014

This publication lists the Independent Case Examiner service standards and shows how it has performed.

• Updated: 17 April 2025

How to ask for a further, independent review of a Budgeting Loan decision if you’re still unhappy after Jobcentre Plus have reviewed it.

• Updated: 13 November 2015

Annual reports on complaints about the Department for Work and Pensions received by the Independent Case Examiner.

• Updated: 6 January 2025

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2022 to 31 March 2023

• Updated: 14 December 2023

How the office of the Independent Case Examiner deals with personal information.

• Updated: 12 December 2018

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2021 to 31 March 2022

• Updated: 16 December 2022